Greeting Messages / Busy Messages Script Examples:
The following script examples can be used for almost any kind of welcome / greeting message or busy message. You can switch the language of the text blocks by pressing the tab button.
OUR TIP: Our prompts configurator helps you find the right voice and also helps you with text suggestions, selection of music and speakers demos. With just a few clicks, you can compile your selection or desired prompt(s) and send it to us.
Example 1
Example 2
The "message before answering" or "busy line" announcements should be brief. They can be placed in front of the queue. The background music can be cut towards the end of the announcement so that it merges seamlessly with the waiting queue. The following examples are very good templates for prompts in your company.
1.) Welcome to the John Doe AG. Unfortunately, all the lines are busy at the moment. Please be patient. We'll be right there for you.
2.) Dear caller. Unfortunately, all our representatives are busy attending to other customers. Please be patient. Thank you
3.) Hello and welcome. Please do not hang up. You will be connected shortly.
4.) Dear caller, you have dialed the number of the joint practice xyz. Currently all our lines are occupied. We ask for your patience. You will be connected to the next available assistant as soon as possible.
5.) Welcome to John Doe - Thank you for your call. Currently we are all in conversations. Please hold, we will be with you shortly
6.) Hello and welcome to the John Doe AG - Agency for sample products. Unfortunately, all of our lines are busy at the moment. Please try again later or remain on the line. Thank you, your John Doe team.
1.) Bienvenue chez l’AG de John Doe. Malheureusement, toutes les lignes sont occupées pour l’instant. Veuillez patienter. Nous serons avec vous.
2.) Cher client. Malheureusement, tous nos représentants sont occupés avec d’autres clients. Veuillez patienter. Merci
3.) Bonjour et bienvenue. Veuillez ne pas raccrocher. Vous serez rapidement mis en relation avec quelqu’un.
4.) Cher client, vous avez composé le numéro xyz. Actuellement, toutes nos lignes sont occupées. Nous vous demandons de patienter. Vous serez connectés au prochain assistant dès que possible.
5.) Bienvenue chez John Doe – Merci pour votre appel. Actuellement, nous sommes tous occupés. Restez en ligne, nous serons rapidement avec vous.
6.) Bonjour et bienvenue chez l’AG de John Doe – Agence d’échantillons de produit. Malheureusement, toutes nos lignes sont occupées en ce moment. Réessayez plus tard ou restez en ligne. Merci, votre équipe John Doe.
1.) Bienvenido/a a John Doe AG. Lo sentimos, todas nuestras líneas están ocupadas en este momento. Le rogamos que tenga un poco de paciencia. En seguida le atenderemos.
2.) Estimado/a cliente/a, lo sentimos, en estos momentos todos nuestros representantes están ocupados atendiendo a otros usuarios. Le rogamos, tenga paciencia. Gracias.
3.) Hola y bienvenido/a. Por favor, no cuelgue. En seguida le atenderemos.
4.) Estimado/a cliente/a, ha marcado el número de la compañía xyz. En estos momentos todas nuestras líneas están ocupadas. Le rogamos que tenga paciencia. Le atenderemos lo antes posible en cuanto uno de nuestros ayudantes esté disponible.
5.) Bienvenido/a a John Doe. Gracias por su llamada. En estos momentos todos nuestros empleados están ocupados. Por favor, espere, en seguida le atenderemos.
6.) Hola y bienvenido/a a John Doe AG, la agencia para muestras de productos. Lo sentimos, todas nuestras líneas están ocupadas en este momento. Por favor, inténtelo de nuevo más tarde o manténgase a la espera. Gracias. Su equipo de John Doe.
1.) Herzlich willkommen bei der Mustermann AG. Leider sind im Augenblick alle Leitungen belegt. Bitte haben Sie ein wenig Geduld. Wir sind gleich für Sie da.
2.) Sehr geehrter Anrufer. Leider befinden sich gerade alle unsere Mitarbeiter in Kundengesprächen. Bitte haben Sie noch einen Augenblick Geduld. Vielen Dank
3.) Hallo und Herzlich willkommen. Bitte legen Sie nicht auf. Sie werden gleich verbunden.
4.) Sehr geehrte Anruferin, sehr geehrter Anrufer, Sie haben die Rufnummer der Gemeinschaftspraxis xyz gewählt. Zur Zeit sind alle unsere Annahmeplätze belegt. Wir bitten um etwas Geduld. Sie werden baldmöglichst mit der nächsten freien Mitarbeiterin verbunden.
5.) Willkommen bei Mustermann - Vielen Dank für Ihren Anruf. Wir befinden uns zur Zeit alle im Gespräch. Bitte haben Sie einen Moment Geduld wir sind gleich persönlich für Sie da.
6.) Hallo und willkommen bei der Mustermann AG - Agentur für Musterartikel. Leider wird gerade auf allen Leitungen gesprochen. Probieren Sie es später noch einmal oder haben Sie einen kleinen Moment Geduld. Vielen Dank, Ihr Mustermann-Team.
1.) Добро пожаловать в Консультационное Агентство «Вася Пупкин и Ко». К сожалению, на данный момент все линии заняты. Пожалуйста, подождите. Совсем скоро мы будем к вашим услугам.
2.) Уважаемый Абонент. К сожалению, все наши представители заняты обслуживанием других клиентов. Пожалуйста, подождите. Спасибо
3.) Здравствуйте и добро пожаловать. Пожалуйста, не вешайте трубку. Вас скоро соединят.
4.) Уважаемый Абонент, вы набрали номер совместной практики xxx. В настоящее время все наши линии заняты. Пожалуйста, подождите. Вы будете подключены к следующему доступному ассистенту как можно скорее.
5.) Добро пожаловать в «Вася Пупкин и Ко» - Спасибо за ваш звонок. В настоящее время мы все заняты общением с клиентами. Пожалуйста, не вешайте трубку, вас скоро соединят.
6.) Здравствуйте и добро пожаловать в Консультационное Агентство «Вася Пупкин и Ко» - Агентство образцов продукции. К сожалению, на данный момент все наши линии заняты. Пожалуйста, повторите попытку позже или оставайтесь на линии. Спасибо, ваша команда «Вася Пупкин и Ко».
1.) Benvenuti alla John Doe AG. Purtroppo, tutte le linee sono occupate al momento. Si prega di avere pazienza. Saremo da voi tra breve.
2.) Gentile Cliente. Purtroppo, tutti i nostri rappresentanti sono impegnati con altri clienti al momento. Si prega di avere pazienza. Grazie.
3.) Buongiorno e benvenuti. Si prega di non riattaccare. Sarete connessi tra breve.
4.) Gentile Cliente, avete digitato il numero dell’esercizio in comune xyz. Al momento tutte le nostre linee sono occupate. Chiediamo gentilmente la vostra pazienza. Sarete connessi al prossimo assistente disponibile al più presto possibile.
5.) Benvenuti alla John Doe – Grazie per la vostra chiamata. Al momento siamo tutti in conversazione. Si prega di rimanere in linea, saremo da voi tra breve.
6.) Buongiorno e benvenuti alla John Doe AG – L’Agenzia per prodotti campione. Purtroppo, tutte le nostre linee sono occupate al momento. Si prega di riprovare più tardi o di rimanere in linea. Grazie, il team di John Doe.
1.( مرحبا بكم في .John Doe AG للأسف، كل الخطوط مشغولة في الوقت الراهن. يرجى الانتظار قليلا. سوف نكون معكم بعد قليل. 2.( عزيزي المتصل. للأسف، جميع مندوبينا مشغولون مع عملاء آخرين. يرجى الانتظار قليلا. شكرا 3.( أهلا ومرحبا بكم. من فضلك لا تغلق الخط. سيتم ربط اتصالكم في لحظات. 4.( عزيزي المتصل، لقد طلبت رقم الممارس المشترك xyz. حاليا، كل خطوطنا مشغولة. نرجوا أن تصبروا قليلا. سيتم ربطكم بأول مظف متاح في أقرب وقت ممكن. 5.( مرحبا بكم في - John Doe شكرا لاتصالكم. في الوقت الراهن، جميعنا نجري محادثات مع زبناء آخرين. يرجى الانتظار، سنكون معكم خلال لحظات.
6.( أهلا ومرحبا بكم في - John Doe AG وكالة المنتجات. للأسف، كل خطوطنا مشغولة في الوقت الراهن. يرجى المحاولة مرة أخرى في وقت لاحق أو البقاء على الخط. شكرا لكم، فريق John Doe الخاص بكم.
1.) Bem-vindo ao John Doe AG. Infelizmente, todas as linhas estão ocupadas no momento. Por favor, seja paciente. Nós te atenderemos em breve.
2.) Caro cliente. Infelizmente, todos os nossos representantes estão ocupados atendendo outros clientes. Por favor, seja paciente. Obrigado
3.) Olá e bem-vindo. Por favor, não desligue. Você será conectado em breve.
4.) Caro cliente, você ligou para o número da prática conjunta xyz. Atualmente todas as nossas linhas estão ocupadas. Pedimos a sua paciência. Você irá ser transferido ao próximo assistente disponível o mais rápido possível.
5.) Bem-vindo a John Doe - Obrigado por sua ligação. Atualmente estamos todos em atendimento. Por favor, aguarde, lhe atenderemos em breve
6.) Olá e bem-vindo ao John Doe AG - Agência para produtos de amostra. Infelizmente, todas as nossas linhas estão ocupadas no momento. Por favor, tente novamente mais tarde ou permaneça na linha. Obrigado, sua equipe John Doe.
Welcome / Greeting Messages and Busy Messages for your Business
It’s very essential that you have welcome greeting messages as well as busy messages on your business’ voicemail system. This is one way for you to reach your customers on or after your business hours. Always remember that every lead is important and can give you a potential sell so you must also consider having the perfect welcome greeting messages for your business.
Before we proceed to busy messages scripts and ideas, here are few facts about welcome greeting messages:
75% of business calls are not carried out on first attempts.
60% of incoming calls are not very important than the work they are interrupting.
90% of written messages have incomplete information.
76% of business communications are not sensitive about time.
How to Make Welcome Greeting Messages Great?
Let your customers know whose voicemail they have particularly reached. (What business, department or who are they leaving the message for?)
Apologize if you can’t take their call at the moment.
Invite your customers to leave their message.
Let your customers know when you’ll be returning the call.
List additional options available for your customers.
Avoid giving out information too much.
Keep your welcome greeting messages sweet and short. (Optimal recording is 25 seconds)
7 additional Busy Messages Scripts and Ideas:
Hi, you have reached (your name / business name). I’m sorry; I may not be available to answer your call right now. Please leave your name, number and a quick message at the tone. I will forward the message to the correct person.
Hi, this is (your name). I’m either away from the phone or my desk. Please leave your name and your number with your short message and I will make sure to get back to you.
Hello, you have reached (your name / business name). I will be out of my office from (starting date). I will be returning on (returning date). You can call me again when I return or just leave a brief message. If it’s an emergency, you can call me on my cell, here’s my number (your number).
You have reached (business name). All our sales associates are busy serving other customers right now but we promise to return your call as soon as possible. For current pricing information or for checking the status of your order, you can visit our website at (your website). Otherwise, you can leave a message with your name and contact number after the tone.
Hi, this is (your name / business name). I’m currently unable to answer your call. Please leave your name, contact number, brief message and I will reach you as soon as possible. Thank you.
You have reached (business name). We are currently closed. The normal hours of our business operations are from (hours) (days). We are closed on (days). Please leave your message with your name and phone number and we will return the call when our office reopens. Thank you for calling.
You have reached (business name). All our customer service representatives are currently busy assisting other callers. Rather than wasting your precious time on a long hold, we would like to return your call within two business hours. Please leave a detailed message with your name and number. Thank you for calling.